Returns & Refunds
Returns Policy
14-Day Returns Window
We accept returns within 14 days of the delivery date. To be eligible for a return, items must be:
- In the same condition as received
- Unaltered — no added paint, glue, modifications or damage
- In original or equivalent packaging where possible
Custom & Made-to-Order Items
Because custom and made-to-order products are created specifically for you, they are generally non-refundable unless they arrive damaged or significantly different from what was agreed. If you have any issue, please contact Ray directly and he'll work to find a fair solution.
Damaged or Incorrect Items
If your item arrives damaged or incorrect, please email Ray at shire3dprints@gmail.com with a photo within 48 hours of delivery. We will organise a replacement or full refund at no cost to you.
How to Return
- Email shire3dprints@gmail.com with your order details and reason for return
- Ray will respond within 24–48 hours with return instructions
- Return postage is the buyer's responsibility unless the item was damaged or incorrect
- Refunds are processed within 5 business days of receiving the returned item
Questions?
Ray handles all returns personally. If you have any concerns, just email and he'll sort it out. Customer satisfaction is always the priority.